The Blog

We want to inform our customers that today (31th May 2011), some incidents regarding Telefónica traffic exchange with certain networks in some areas are affecting our customers and hosting services. If you are a client of Telefónica, the slowness you are experiencing is due to it. We are in constant contact with Telefónica we and other service providers (Ran, Axarnet, Level3, Sage, Abserhosting, etc.). At this time, a date or a period of resolution has not been provided by Telefonica.

However, if you access through any Internet access operator but Telefonica, you won’t experience speed problems. Much of Haureal Web Studio customers use Google Apps service as a mail server. These won’t have any problem. Users who do not have this service may be affected by this issue.

Telefónica informed us that the impact on their networks has been further aggravated. The alternative routes are also affected. Telefonica is still not able to provide a period for withdrawal. We are more and more operators and service providers whose networks are not accessible from the Telefónica ADSL.

Unfortunately users have to wait Telefónica solve it so they can return to full access to the entire Internet. Here in Haureal Web Studio, we want to clarify and insist that outside providers and operators Telefónica can not fix the problem residing in Telefónica networks.

We will use our Twitter account (@haureal) to announce any news regarding this incidence.

Update: 31/05/2011 18:43

We are registering normal response values ​​in our servers, and latency has decreased significantly from Telefonica Spain network. However, we can not close the incidence until we have been informed by Telefónica with more information and a confirmation of the resolution of the incident that has caused access problems to both our network and to other suppliers. Telefónica has just informed us that the packet loss has been settled, but still has some problems of overload on some nodes.